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Every ebook comes with lifetime support from our garden team

Delivery & Access

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Everything we sell is digital, so nothing travels by mail and there are no shipping costs. Here is how each product reaches you after payment, where to find it later, and what to do if something doesn’t arrive.

Template text: to be reviewed by a licensed US attorney before publication.

1. After you pay

  • Right after payment, we email your order confirmation and receipt to the address you use at checkout.
  • Everything you buy is also kept in your account. If you checked out as a guest, create an account with the same email address and your purchases will be there.
  • We don’t sell physical products, so we never ask for a shipping address. Digital products reach you wherever you are; live classes and sessions are scheduled in Pacific Time.

2. Masterclasses

  • Right after payment, we email you an access link to the learning platform. The link is also in your account.
  • Lessons play on a computer, tablet or phone. Access is for life, as explained in section 6, and updates to the lessons are included.

3. Live classes

  • We confirm your seat by email right after payment. The dates and times of every session, in Pacific Time, are also in your account.
  • We email the Zoom link 24 hours before each session.
  • Every session is recorded and shared with the class. Recordings stay available for at least 12 months after the last session of your edition.

4. One-to-one sessions

  • Right after payment, we email you a link to book your sessions on your mentor’s calendar. The link is also in your account.
  • Sessions take place by private video call and are valid for 6 months from the purchase date. You can reschedule at no cost with at least 24 hours’ notice.

5. Ebooks

  • Right after payment, your ebook is in your account as a PDF, ready to download. The Complete Kitchen Garden comes as three PDFs, one per volume.
  • Read the files on a tablet or computer and print the pages you need for your own use. You can download them again from your account whenever you need to.
  • Lifetime support: from Support in your account, you can ask our garden team questions about your own garden, within the subject of the ebook. We reply in writing, in your account, within 2 business days. Business days are Monday to Friday, excluding US federal holidays. Support is by message only: we don’t offer phone support or live chat.
  • Lifetime updates: when we revise an ebook or publish a new edition, the new PDF appears in your account at no cost.
  • Welcome call: The Complete Kitchen Garden includes one 30-minute video call with our garden team to set up your plan for the year. Book it from your account at a time that suits you; you can reschedule at no cost with at least 24 hours’ notice.
  • The license for ebook files and the rules for fair use of support are in our Terms of Service.

6. What “lifetime” means

Lifetime access to a masterclass, and lifetime support and updates for an ebook, last for as long as we offer that product. If we ever retire a masterclass or an ebook, we’ll give you at least 60 days’ notice by email. Ebook files you’ve downloaded stay yours to use under your license.

7. If something doesn’t arrive or doesn’t work

  • Check your spam and promotions folders, and make sure you’re looking in the inbox you used at checkout.
  • Still nothing, or a link or download that doesn’t work? Email contact@gardensolutionss.com from that address and we’ll send it again or fix it. If we can’t, we’ll refund you, as described in our Refund Policy.

8. Questions

Email contact@gardensolutionss.com or call +1 614-729-8328. We reply within 2 business days.