Terms of Service

1. About us

Garden Solutions LLC (“Garden Solutions,” “we,” “us”) is a California limited liability company located at 1734 W Sequoia Ave, Orange, CA 92868, United States. You can reach us at contact@gardensolutionss.com or +1 614-729-8328.

You must be at least 18 years old to buy from us.

2. What we sell

Each product page describes what’s included, the format, the schedule where relevant, and the price. Photos and covers are illustrations: a printed book may differ slightly in color or layout.

• Masterclasses: self-paced video courses with lifetime access, delivered by an access link sent to the email address you use at checkout.
• Live classes: small-group online classes on Zoom on fixed dates, with recordings included. We confirm your seat by email and send the Zoom link 24 hours before each session.
• One-to-one sessions: private video sessions with one of our mentors. After payment we email you a booking link. Sessions are valid for 6 months from the purchase date.
• Books: printed books, shipped only to addresses in the United States.

3. Orders

• Before you pay, you see the items, quantities, any discount, the shipping cost and the total. You can change your cart until you complete payment.
• Your order is accepted, and our agreement is formed, when your payment is confirmed and we email your order confirmation.
• Live class seats are limited. If a class is full or canceled after you pay, we’ll offer you a seat in a later edition or a full refund, your choice.
• We may refuse or cancel an order in case of suspected fraud, an obvious pricing error, or if a product is no longer available. If we cancel an order, we refund it in full.

4. Prices, taxes and payment

• Prices are in US dollars and don’t include sales tax. Where we are required to collect sales tax, it is calculated at checkout based on your address and shown before you pay.
• Shipping for books is shown in your cart before you pay: $9.95 per order, or free when your order subtotal after discounts is $100 or more.
• You pay in full when you order, on the secure checkout page of our payment processor, currently Stripe. We accept major credit and debit cards and the other methods shown at checkout, such as Apple Pay and Google Pay. We never see or store your full card number.
• Discount codes are entered in the cart, one per order. They don’t apply to shipping or taxes, have no cash value, and may have their own conditions.
• If a product is listed at an obviously wrong price, we’ll contact you before delivering it: you can confirm the order at the correct price or cancel it for a full refund.

5. Masterclasses: your license

Masterclasses are licensed, not sold. When you buy one, we grant you a personal, non-exclusive, non-transferable license to watch the lessons and use the materials for your own non-commercial learning.

• Lifetime access means for as long as we offer the masterclass on our platform. If we ever retire a masterclass, we’ll give you at least 60 days’ notice by email.
• You may not share your access link or login, copy or record the videos, resell or publicly show the content, or use it to train artificial intelligence systems.
• For group use, such as garden clubs, schools or companies, email us about a group license.
• If you break these rules, we may suspend your access without a refund.

6. Live classes

• Classes run on Zoom at the dates and times shown on the product page, in Pacific Time. Please check what that means in your own time zone.
• We email the Zoom link 24 hours before each session. Each seat is for one person: please don’t share the link.
• Recordings: we record every session and share the recording with the class. Recordings stay available for at least 12 months after the last session of your edition. By joining a session you agree to be recorded. If you’d rather not appear, keep your camera off, change your display name, and ask questions in the chat.
• You may not record, photograph or share any part of a session, or other participants’ names, images or gardens, outside the class.
• Please be respectful. We may remove anyone who disrupts a class or harasses others, without a refund.
• If you miss a session, the recording is there for you. Missed sessions aren’t refunded or repeated.
• If we need to move a session, we’ll email you as early as we can with the new date. If we cancel a class, you choose between a full refund and a seat in a later edition.

7. One-to-one sessions

• After payment we email you a link to book your sessions with your mentor. Sessions take place by private video call.
• Your sessions are valid for 6 months from the purchase date. Sessions not held within that time expire.
• You can reschedule a session at no cost with at least 24 hours’ notice. A session canceled with less notice, or missed, counts as used. We’re flexible about genuine emergencies: just tell us.
• If your mentor needs to reschedule, we’ll offer a new time as soon as possible, and the session doesn’t count as used.
• Your mentor’s advice is based on what you share, such as photos, measurements and descriptions of your site, so the more accurate it is, the better the advice.
• We don’t record one-to-one sessions unless you ask us to.

8. Books

• We ship printed books only to addresses in the United States. Shipping times and costs, tracking, and damaged or lost parcels are covered in our Shipping Policy.
• Ownership and the risk of loss pass to you when the parcel is delivered.
• You can return a book within 30 days of delivery, as described in our Refund Policy.

9. Refunds

When you can get a refund depends on the product, and is explained in our Refund Policy, which is part of these terms. Nothing in these terms limits any right you have under applicable law.

10. Intellectual property and your content

All content on this website and in our products, including text, photos, illustrations, videos, garden plans, workbooks and the Garden Solutions name and logo, belongs to Garden Solutions LLC or its licensors and is protected by copyright and trademark law. Buying a product gives you only the license described in these terms. You’re welcome to quote short passages with credit and a link.

Photos, plans and other materials you share with us stay yours. You allow us to use them only to provide your class or sessions, and we won’t publish them without your permission.

11. Gardening advice

Our masterclasses, classes, sessions, books and articles are educational. Every garden depends on climate, soil, sun, water, pests and care, so results vary and we can’t guarantee them. Timings on this website are based on USDA hardiness zones 6–7; adjust them to your zone and local conditions.

Follow the label instructions and local rules for any fertilizer, pesticide, tool or machine. Some plants are toxic to people or pets: check before you plant or eat anything. For work on large trees, at height, with electricity or heavy machinery, or on structures, hire a qualified, licensed professional. We give advice; we don’t perform landscaping or construction work.

12. Disclaimer of warranties

Except as stated in these terms and to the extent permitted by law, the website and our products are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don’t guarantee that the website or the platforms we use will be uninterrupted or error-free.

13. Limitation of liability

To the fullest extent permitted by law, Garden Solutions and its members, employees, instructors and mentors won’t be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of plants, crops, property or profits, arising from your use of the website or our products. Our total liability for any claim related to a purchase is limited to the amount you paid for that purchase.

Some states don’t allow these exclusions or limitations, so they may not apply to you. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law.

14. Governing law and disputes

These terms and any dispute related to them or to your purchases are governed by the laws of the State of California, without regard to its conflict-of-law rules.

Any dispute will be resolved exclusively in the state or federal courts located in Orange County, California, and you and we consent to their jurisdiction. Either of us may instead bring an individual claim in small claims court if it qualifies.

Before starting any claim, please email us at contact@gardensolutionss.com: most problems are solved quickly that way.

15. Changes to these terms

We may update these terms to reflect new products, service providers or legal requirements. The version published when you place an order applies to that order. The date at the top of the page shows the latest revision.

16. Notice for California residents

Under California Civil Code § 1789.3, California users are entitled to the following consumer rights notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

17. Contact

Garden Solutions LLC, 1734 W Sequoia Ave, Orange, CA 92868, United States. Email contact@gardensolutionss.com · Phone +1 614-729-8328.