Refund Policy

1. Masterclasses

• Full refund within 14 days of purchase if you’ve watched less than 20% of the lessons. No reason needed.
• We calculate the percentage from the viewing data recorded by the learning platform. Free preview lessons you watched before buying don’t count.
• When we refund a masterclass, your access ends.
• The guarantee applies once per masterclass: if you buy a masterclass again after we refunded it, the new purchase isn’t covered.
• After 14 days, or once you’ve watched 20% or more of the lessons, masterclasses aren’t refundable, except as described in section 5.

2. Live classes

• Full refund if you cancel at least 7 days before the first session.
• After that, we can’t refund your seat, but you can transfer it to a later edition of the same class. Ask us before the first session of your edition; transfers depend on seat availability and can be made once.
• Missed sessions aren’t refunded: every session is recorded and shared with the class.
• If we cancel a class or can’t run it as scheduled, you choose between a full refund and a seat in a later edition.

3. One-to-one sessions

• Full refund if you ask before your first session.
• Once your first session has taken place, the package isn’t refundable, including any sessions you haven’t used yet.
• Sessions are valid for 6 months from the purchase date. Sessions not used within that time expire and aren’t refunded.
• You can reschedule a session at no cost with at least 24 hours’ notice. A session canceled with less notice, or missed, counts as used.
• If your mentor cancels or reschedules a session, it never counts as used.

4. Books

• You can return books within 30 days of delivery for a refund of the book price. Books must be unused and in resalable condition.
• Email us before sending a return, with your order number, so we can match it to your order. Send returns to: Garden Solutions LLC, 1734 W Sequoia Ave, Orange, CA 92868, United States.
• Return shipping is at your cost, unless the book arrived damaged or we sent the wrong one. We recommend a tracked service.
• The original shipping charge isn’t refundable, unless the return is due to our mistake.
• Damaged, defective or wrong books: we send a replacement or refund you in full, including shipping, as described in our Shipping Policy.

5. When something goes wrong on our side

If a masterclass link doesn’t work, a session can’t take place as scheduled, or anything else goes wrong on our side, email us: we’ll fix it or refund you, whatever the timing. These commitments are in addition to any rights you have under applicable law.

6. How to request a refund

Email contact@gardensolutionss.com from the address you used for your order, and include:

• your order number, which you’ll find in your confirmation email;
• the product you’d like refunded;
• for books, whether it’s a return or a problem with the book, with a photo if it arrived damaged;
• the reason, if you’d like to share it. It’s optional, but it helps us improve.

7. Processing time

We reply within 2 business days. Once we approve a refund, we issue it within 5 business days to the original payment method; for book returns, once the book reaches us. You’ll get an email when the refund is issued. Depending on your bank, it can take another 5–10 business days to show up on your statement.